Returns & Refund Policy

At Jai'fore Media, every order is custom-made to your specifications. Because of this, our return and refund policy differs from standard retail. Please read this policy carefully before placing your order.

1. Custom Orders — General Policy

This applies to all items designed through our Design Studio, including custom-printed t-shirts, hoodies, sweat pants, shorts, caps, bags, and cups.

2. When You Are Eligible for a Refund or Replacement

We will offer a full refund or free replacement if:

• Your item arrives visibly damaged or defective (torn, cracked, broken)
• The print quality is significantly below the standard shown in the configurator preview
• You received the wrong item (wrong product, size, or color)
• Your order was lost in transit and not delivered within 30 days of dispatch

To be eligible, you must contact us within 7 days of receiving your order with photos of the issue.

3. What Is Not Covered

• Change of mind after the order has been placed and payment processed
• Incorrect size selected by the customer — please refer to our size guide before ordering
• Minor color variations between the digital preview and the printed product (inherent to the print process)
• Damage caused by improper care or washing against our care instructions
• Design errors submitted by the customer (typos, incorrect images uploaded by you)

4. Web Development & Graphic Design Services

For non-physical services (web development, graphic design):

• Refunds are available if work has not yet commenced within 48 hours of payment
• Once work has begun, refunds are not available, but we will work with you to revise the deliverable until you are satisfied within the agreed scope
• Any disputes must be raised within 14 days of final delivery

5. How to Request a Refund or Replacement

To initiate a return, replacement, or refund claim:

• Email jaifore@outlook.com with the subject line "Order Issue — [Your Order ID]"
• Include your order ID, a description of the issue, and clear photos of the defect or damage
• We will respond within 2 business days to confirm eligibility and next steps

If approved, refunds are processed back to your original payment method within 5–10 business days. Replacement orders are dispatched within 5–7 business days of approval.

6. Cancellations

Orders may be cancelled within 2 hours of placement for a full refund, provided production has not yet started. To cancel, email jaifore@outlook.com immediately with your order ID. After 2 hours, cancellations are not guaranteed as production may have already begun.

7. Shipping Issues

Jai'fore Media is not responsible for delays caused by customs, carrier issues, or incorrect addresses provided at checkout. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your cost.